Imagine arriving at a breathtaking destination and being greeted as if you’re an old friend. No lines, no paperwork, just a warm welcome and a seamless check-in finalised in under a minute. Get ready for next-level exclusivity at El Gouna Hotels, where cutting-edge technology and personalized service combine to create an unforgettable guest experience.
An ambitious digital transformation project, has allowed the city’s best hotels to to focus more on what truly matters—you. The result? A level of luxury and comfort that’s been described as both intimate and world-class. Hotels have streamlined operations to achieve unparalleled efficiency, cutting processing times by up to 90% and optimizing service delivery in a range of areas specifically tailored for the discerning traveller. We are proud to report on our key achievements in this area which include:
Introducing your own ‘Experience Ambassador’
At the heart of our redefined hospitality experience is the introduction of the Experience Ambassador—a dedicated guide for each guest for the entire duration of your stay. These ambassadors go far beyond traditional hospitality roles.
Experience Ambassadors are your dedicated resource for all aspects of your holiday. Once you’ve settled into your suite, your ambassador stays in touch to make sure everything continues to meet your needs. This attentive, bespoke approach allows you to fully relax and enjoy your holiday. Like a few more pillows on your bed? Prefer your latte extra hot? Your ambassador ensures these preferences are set up, stored and saved to make you feel right at home. And if you need anything during your stay, you can simply connect with them directly through WhatsApp.
Helping you create unforgettable memories in El Gouna
Your Experience Ambassador is more than just a point of contact; they’re your personal guide to the best of El Gouna. They can help book your exclusive diving excursions, reserve tables at the city’s top restaurants, arrange relaxing massages or treatments at the most opulent spas, and so much more. And as you prepare to leave, ambassadors even curate your departure experience, from an individualised farewell to a smooth, hassle-free check-out. From your first moment to your last, they’re by your side to ensure your stay in El Gouna is nothing short of magical.
Seamless and Stress-Free Check-in
El Gouna hotels have redefined the check-in process to eliminate lines and waiting around. With a simple mobile check-in completed by your Experience Ambassador, you’re shown directly to your suite, where check-in is finalised in under a minute. No more rushing to the front desk or digging out passports; instead, you can start enjoying your holiday from the moment you arrive. We gave this a try for ourselves at the very first hotel to use mobile check-in: the Steigenberger Golf Resort El Gouna. We were delighted by how easy and convenient it was to check-in whilst sipping mango juice at the bar or even sunbathing by the pool. This arrival experience has been called “out of this world” by guests—and it’s easy to see why.
Customised Care
The innovation doesn’t stop with check-in. Throughout your stay, our hotels leverage the power of the latest hospitality technology to anticipate and fulfil your preferences. Using a secure cloud system, your unique needs are remembered and recorded—whether it’s specific dietary preferences or favourite drinks. This means that every time you stay at a luxury El Gouna hotel, you can expect the same level of thoughtful, individualised service across all our locations for a consistently exceptional experience.
This commitment to customising every stay has seen guest satisfaction soar. Our visitors feel more connected and valued on holiday than ever before. We make sure that each moment of your stay is crafted with care, so that you leave feeling rejuvenated and looking forward to your next visit.
Book Your Bespoke Stay Today
Ready to elevate your El Gouna experience? Secure your personalized luxury stay now and let our ambassadors take care of the rest! This groundbreaking program, is now available at 14 of our hotels in El Gouna. Browse your options here
We look forward to welcoming you to your home away from home, where every detail is designed to immerse you in comfort, elegance, and unforgettable memories. Whether you're seeking a peaceful getaway, a hub for your next diving adventure, or simply a place to unwind, EL Gouna hotels redefine what it means to feel truly at home—while being miles away from the ordinary.
Book now, then sit back, relax, and let us craft your bespoke stay in El Gouna. From serene lagoons to world-class amenities, every moment is tailored to your desires—leaving you free to savor the ultimate in luxury and tranquility.
